Responsibilities:

• Design, build, and configure CRM applications to meet business process and application requirements.
• Serve as a subject matter expert, providing technical leadership and guidance to the team.
• Collaborate with cross-functional teams and manage team performance, ensuring effective delivery of solutions.
• Make key technical decisions and provide problem-solving support across multiple teams.
• Develop innovative application solutions that enhance user experience and align with client needs.
• Conduct thorough testing and quality assurance to ensure application reliability and performance.
• Stay current with industry trends and emerging technologies to continuously improve development processes.
• Mentor and guide junior team members, fostering a collaborative and learning-oriented environment.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in CRM development and application configuration.
• Advanced proficiency in Microsoft Dynamics 365 Customer Service is required.
• Advanced proficiency in Configuration & Release Management, Design & Build Enablement, and Build Management is strongly preferred.
• Strong experience in customization, integration, and workflow automation within CRM systems.
• Solid understanding of software development lifecycle (SDLC) and agile methodologies.
• Proficiency in programming languages such as C#, .NET, JavaScript, or similar.
• Experience with API integrations, data migration, and database management.
• Excellent problem-solving skills and ability to make strategic technical decisions.
• Strong communication and stakeholder management skills.
• Ability to mentor and lead teams, ensuring high-quality deliverables.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.