About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Operations is one of four services that make up Accenture – the others are Strategy and Consulting, Interactive and Technology. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights.

What would you do?

· Lead and oversee the Quality vertical, ensuring risk in service delivery is managed to an acceptable level as defined by the client.

· Drive compliance with policy and process-related matters and foster a culture of continuous improvement.

· Manage and mentor a team of Quality Analysts and Trainers, providing guidance, coaching, and performance feedback.

· Collaborate with cross-functional teams to implement industry-standard quality tools and frameworks.

· In Telecom Audit, conduct reviews, examinations, and reconciliations of Telecom, Wireless, and Network customer service records, invoicing, and contract agreements to ensure accuracy of budgetary forecasting.

· Research carrier tariffs and investigate alternative service offerings from carriers, conducting independent reviews of system records and activities to test data security and integrity procedures.

What are we looking for?

We are seeking individuals with:

· Strong expertise in Quality Assurance, Quality Management, and Data Management.

· Proven ability to lead teams and manage multiple stakeholders.

· Excellent communication and interpersonal skills to establish strong client relationships.

· Ability to perform under pressure and meet deadlines.

· Conflict resolution and dispute handling skills.

· Strategic thinking and problem-solving capabilities.

Roles and Responsibilities

· Analyse and solve complex problems with minimal supervision.

· Interact with peers, clients, and management regularly.

· Provide meaningful and actionable feedback to team members and stakeholders.

· Identify opportunities to enhance value for stakeholders and clients.

· Make decisions that impact your work and the work of others.

Requirements

· Bachelor’s Degree.

· Minimum 3+ years of experience in Quality Assurance or Quality Management,

· Minimum 3 years of experience in sales or account management.

· Prior experience managing teams of Quality Analysts and/or Trainers is highly desirable.

Inclusion and Diversity

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

#LI

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities