Spirit of the role:

The Program Lead is responsible for managing an individual program in close partnership with the Regional Sales Manager. The role is expected to focus on the delivery of the program and also act as a strategic partner to the rSM. Together, Program Leads and rSMs will collaborate on ways to meet the needs of small business customers as well as find ways to improve performance and quality.

In recognition of the importance of QA, Coaching and WFM to program success, the Program Lead needs to ensure a close partnership with those functions for their program. It is expected to have a deep understanding of customer challenges and opportunities. This knowledge should be a combination of upward feedback from Team Leads and Agents call shadowing IQI QA feedback. Should be able to discuss, in detail, the customer challenges and opportunities with the rSM.

Main focus areas:

• Sales Planning: Be aware of revenue trends and drivers and identify opportunities across the markets industries verticals and suggest focus areas for the rSM. To be responsible for implementation of, and reporting on, the program spiffs following guidance set down by the rSM.

• Sales Activation: Execute against activation plans communicated by the rSM and help co create and develop activation plans. Ensure that all agents, including TLs, receive any and all necessary training and coaching.

• Sales Performance Management: Executing any plans communicated by the rSM. They are responsible for partnering with QA to ensure that quality levels are met and maintained for the program. They are responsible for executing any in quarter recovery plans and expected to contribute to the design of these plans in partnership with the rSM.

Job Qualification:

• 3 years in a sales oriented operations such as online ad sales.
• 5 years of experience in BPO team management position.
• In depth knowledge of the program strategy.
• Experience deriving insights from data, building and managing junior sales teams.
• Advertising and SMB sales experience.
• Fluency in English.

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card
• Multisport card
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares

Location: Sofia, Bulgaria
Work Model: Full time work from office

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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