Project Role: Technology Op

S Support Practitioner:

Project Role Description: Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.

Must have skills: Cloud Contact Center Operations

Good to have skills: NA

Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education
Job Description: Service Desk Engineer

Job Title: Service Desk Engineer

Department: NOC / Service Desk

Location: Gurugram

Experience Required: 1 to 3 years

Education: Bachelor s Degree

Job Summary:

We are seeking a proactive and customer-focused Service Desk Engineer to join our NOC / Service Desk team in Gurugram. The ideal candidate will have strong client handling skills, a solid foundation in remote desktop troubleshooting, and a basic understanding of ITIL practices. This role requires excellent communication skills and the ability to work flexible hours in a collaborative team environment.

Key Responsibilities:

• Handle client queries and provide timely resolution.

• Troubleshoot technical issues via remote desktop support.

• Provide support for Windows and mobile devices.

• Maintain documentation and follow ITIL-based processes.

• Collaborate with internal teams to ensure seamless service delivery.

Key Skills & Competencies:

• Excellent written and verbal communication skills.

• Strong problem-solving and troubleshooting abilities.

• Ability to work flexible hours and adapt to changing priorities.

• Team-oriented mindset with a proactive attitude.

Preferred Qualifications:

• Exposure to ITIL frameworks.

• Experience supporting both Windows and mobile platforms.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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