Skill required: Employee Services

• Employee Data Process Design

Designation: HR Service Delivery Associate

Qualifications: Any Graduation **Years of Experience:**1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do?

Job Description:

The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

• Key Responsibilities

• Read, understand and analyze client process as per the business rules.

• Execute the process accurately and timely as a hands-on processor.

• Escalate issues and seek advice when faced with complex issues/problems.

• Participate in client conference calls and prepare ‘minutes of meeting’.

• Ensure LWI’s are followed and updated regularly and train the team members on process updates.

• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.

• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

• Update process metrics on daily basis and maintain MIS.

• Always demonstrate the highest level of customer service.

• Pay close attention to detail and follow through to resolve any outstanding issues.

• Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

• Ensure and maintain the security and confidentiality of client data.

• Update client applications accurately and quickly in accordance with the appropriate User Guides.

• Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration

• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.

• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

• Participate in Team building activities.

• Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.

• Have customer facing experience & experience of using telephony to speak with clients

What are we looking for? Operational Skills

Have in depth knowledge on the HR administration including Employee Life cycle letter management, Leave management, Employee Access Management, Share Plans, Employee Data Changes, Insurance policy procedures, Data Management, Contingent worker management, Exit Management, work flow management, work permits, certifications, Expat Management, Secondments, Trainings, Workplace Reintegration Management etc to be able to carryout the assigned daily deliverables and deliver as agreed.

JOB REQUIREMENTS:

Education Equivalent:

Bachelor or Graduate:

Experience:

1 - 2 yrs. business experience with similar background
Knowledge of MS Office and Excel skills would be a plus

Knowledge/Skills Requirements:

• Good organizational & prioritisation skills.

• Analytical and problem solving skills.

• Multi-cultural awareness.

• Passion for customer service.

• Team player.

• Results & detail-oriented

• Focus on high data accuracy.

• Quality driven – in communications and all system transactions.

• Strong written and verbal skills in English Language.

• Core Competencies –

• Professional Qualities

• Good oral and written communication skills

• Ability to identify and effectively use resources

• Excellent customer service skills Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your expected interactions are within your own team and direct supervisor

• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

• The decisions that you make would impact your own work

• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.