Skill required: Retirement Solutions

• Customer Service

Designation: Customer Service Associate

Qualifications: Any Graduation **Years of Experience:**1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com

• What would you do? Life Event Services (LES) team’s objective is to process work related to survivor and help all such items associated with the transfer of pension assets from a decedent to their beneficiaries. The function involves significant research to identify beneficiaries, their entitlements and evaluating the surviving beneficiary rights.
• Perform all Beneficiary Relationship functions in accordance to the SOP.
• Reviewing information provided about the notification of death for the participant
• Validation of death through third party vendors
• Research accounts values and contracts for the participant
• Research /validate beneficiary designations including entitlements
• Request and send appropriate forms/letter to beneficiaries
• Follow-up mailings and documentation in compliance with regulatory requirements
• Validate death certificates
• Manage assigned cases through settlement or escheatment
• Adhere to the Service levels & meet the desired numbers monthly.

· US Retirement Services domain – Working knowledge in 401k, 403b, Bene / Death processing
· Good Attention to detail with research and timely resolution ability.
· Ability to work in complex & challenging situations.
· Excellent written & communication skills
· ASPPA Certified (Preferred)What are we looking for? NA
· 1-2 Years Preferred Roles and Responsibilities: · Graduate (mandatory), preferably from a commerce background
· Experience in the US retirement industry.
· Flexible working in US Shifts (Across time zones based on business requirement) is a must.
· Good verbal & written communication skills in English
· Good typing skills and attention to detail.
· Good working knowledge of MS Excel
· Good time management skills
· Ability to work independently

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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