Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Microsoft SQL Server Administration

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Document and maintain records of issues and resolutions to enhance knowledge sharing within the team.
  -Provide ongoing technical support and maintenance of production and development database systems within a defined operating model and processes.
  -Provide L2/L3 software support and implement technology at the operating system-level across all server, and for particular software solutions/vendors/brands

Professional & Technical Skills:

• In depth MS SQL Server Database Administration experience in Cloud, develop, test, or demonstrate databases.
• Experience of managing multiples SQL RDBMS on large systems, perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new databases, backup/recovery and configuration management.
• Install database management systems (DBMS) and provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance.
• Database refresh to non-production DB. Daily database health check monitoring, tuning and minor SQL reviews.
• Be responsible for managing Production and Non-prod databases for client. Ticket handling includes incidents service requests and problem management.
• Ability to articulate an issue and be responsive to client, handle client communication. Configuration and release management.
• Ability to document Root cause analysis. Design and build enablement, Build management. Understand and manage Application Architecture. User Management, Module Management. Service Delivery per SLAs.
• Database administration for Production and other environments, Backup and Recovery activities, Ability to carry out DR activities.
• Performance Tuning. Backup restore activities. Troubleshooting and resolving performance issues and knowledge of related tools.
• Should be well versed on Database migration methodologies. Proven performance tuning and SQL tuning skills.
• Well versed in PostgreSQL & MSSQL Patching and upgrades and migration activities. Responsible in performance test planning and execution. Database optimization & Database security admin. Power Shell Scripting. On-call support based on project agreement. Work closely with affected parties to resolve issues
• Cloud Database Administrators skills for the implementation, configuration, maintenance, and performance of critical MS SQL Server RDBMS systems:
• Installations / Upgrades / Patching, HA & Always On setup knowledge. Cloud Knowledge – Azure/AWS Services / GCP

Additional Information:

• The candidate should have minimum 5 years of experience in Microsoft SQL Server Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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