Skill required: Network Operations

• Problem Management

Designation: Delivery Operations Team Lead

Qualifications: Any Graduation **Years of Experience:**6 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com

• What would you do?**Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.**What are we looking for? Preferred 6 to 8 years of overall experience, with 2-3 years in Telecom program / IT Infrastructure management/Wireline Network Services preferably in Telecom Service Assurance
• Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge.
• Strong TCP/IP, routing, switching fundamentals
• Troubleshooting MPLS, DIA, Voice, Wireless services
• NMS tools (Netcool, Solar Winds, Nagios, etc.) – these are platforms to monitor, detect & analyse in real time
• Ticketing tools (Service Now / Remedy)
• Structured RCA methodology
• Excellent overall and written communication skills

Performance Management Skills:

• Average Time to Restore

• SLA compliance

• Repeat incident rate

• Quality of RCA

• Packet analysis (Wireshark – conceptual or hands-on)

• CLI exposure (routers, firewalls)

• Automation & scripting awareness

• Customer communication experience Roles and Responsibilities: • Perform L2/L3 troubleshooting for service incidents

• Analyse alarms, logs, and performance metrics

• Identify root cause (network, config, hardware, vendor)

• Restore services within SLA

• Create RCAs and preventive recommendations

• • • Collaborate with OTA to fix design/config gaps

• Support major incident management (MIM)

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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