Project Role: Enterprise Solution Architect

Project Role Description: Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture. Ensure alignment of solution to client’s organization goals.

Must have skills: Dassault Systemes 3DEXPERIENCE ENOVIA Customization

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

The CAE (Computer-Aided Engineering) Applications L3 Support Specialist is responsible for providing advanced technical support and troubleshooting for CAE software solutions used within an organization. This role focuses on resolving complex application issues, collaborating with engineering teams, and ensuring the optimal performance of CAE tools. The L3 Support Specialist acts as the final escalation point within the support hierarchy and contributes to continuous improvement of CAE application environments.

Roles & Responsibilities:

1. Advanced Troubleshooting:

• Diagnose and resolve complex technical issues related to CAE applications, including software crashes, performance problems, and integration errors.

1. Incident Management:

• Serve as the highest level of escalation for CAE application support, working closely with L1 and L2 support teams to resolve incidents efficiently.

Root Cause Analysis:

• Conduct thorough investigations to identify the root cause of recurring application issues and recommend permanent solutions.

1. Collaboration:

• Work with engineering, IT, and vendor teams to coordinate fixes, patches, and upgrades for CAE applications.

1. Application Maintenance:
   Oversee the health and stability of CAE software environments, including monitoring, optimization, and preventative maintenance tasks.
2. Documentation:

• Prepare and maintain detailed documentation of troubleshooting procedures, solutions, and application configurations for knowledge sharing.

1. Change Management:

• Participate in change control processes for application updates, upgrades, and configuration changes, ensuring minimal disruption to users.

User Training & Guidance:

• Provide technical guidance and training to users and lower-level support teams to enhance their understanding of CAE tools and best practices.

1. Performance Monitoring:

• Utilize monitoring tools to track application performance and proactively address potential issues before they impact users.

1. Vendor Liaison:

• Engage with CAE software vendors for advanced support, bug reporting, and feature requests as needed.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Dassault Systemes ENOVIA V5.
• Good To Have Skills: Experience with integration of ENOVIA with other enterprise systems.
  -Experience in 3DExperience customization
  -Good Project Management experience & Outstanding all-round communication skills and ability to work collaboratively.
  -Good Team management skills and work closely with other peers .

Additional Information:

• The candidate should have minimum 8 years of experience in Dassault Systemes 3DExperience customization.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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