Skill required: Retirement Solutions

• Data Entry Services

Designation: Delivery Operations Associate Manager

Qualifications: Any Graduation **Years of Experience:**10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com

• What would you do?

• Lead Plan Services Operations: Manage a team of Plan and Participant Services specialists/analysts to ensure the consistent delivery of high-quality, efficient services aligned with client expectations and regulatory standards.

• Demonstrates extensive expertise in Group Doc Issuance, Employer Records, Individual Doc Issuance, Doc services/ Group Pension and Underwriting, enabling the development and execution of robust operational strategies across these key retirement plan functions.

• Client Acquisition & Retention Strategy: Develop and execute strategic plans to attract new clients and retain existing ones by offering exceptional service value and tailored solutions.

• Client Relationship Management: Build and nurture strong, long-term client relationships to drive satisfaction, improve retention rates, and support business growth initiatives.

• Y• Performance Oversight & Continuous Improvement: Conduct regular team meetings to review KPIs, analyze performance trends, share best practices, and implement targeted action plans to drive continuous improvement.

• Team Development & Mentoring: Provide hands-on coaching, training, and mentoring to team leads, fostering leadership development, domain expertise, and a high-performance culture.

• Cross-Functional Collaboration: Work closely with internal departments—including operations, compliance, IT, and HR—to align efforts and ensure the successful delivery of business objectives.

• Domain & Industry Expertise: Maintain a deep and current understanding of the US Retirement industry, including the end-to-end Employer Records, Individual Doc Issuance, Doc services/ Group Pension and Underwriting, technological advancements, and emerging market trends.

• Compliance & Risk Management: Conduct regular audits and reviews of client accounts to ensure full compliance with internal governance protocols and external regulatory requirements.

• Executive Reporting: Prepare and deliver detailed reports and presentations for senior leadership, covering operational performance, client satisfaction metrics, risk insights, and business outcomes.What are we looking for? • 12+ years of functional expertise in U.S. retirement plans, including both Defined Contribution (DC) and Defined Benefit (DB) schemes. Proven ability to manage end-to-end plan and participant level service delivery, lead high-performing teams, and drive operational improvements.

• Proven track record of over 10 years managing US Retirement processes, leading teams of 35–50 professionals and ensuring operational excellence.

• Skilled in overseeing remote transitions and experienced in end-to-end process performance reporting, including metrics such as SLA adherence, Turnaround Time (TAT), Quality, Average Handling Time (AHT), NIGO (Not in Good Order), and Root Cause Analysis (RCA).

• Strong leadership capabilities, with a demonstrated ability to guide teams through high-pressure situations while fostering collaboration, engagement, and continuous development.

• Adept at identifying and executing process improvement initiatives, enhancing operational efficiency, optimizing reporting frameworks, and strengthening control mechanisms across functions.

• Mandatory experience in 401(k) and/or 403(b) plan administration, including day-to-day operations, compliance, and client servicing.

• ASPPA certified

  • Retirement Plan Fundamentals – RPF
  • Qualified 401(k) Administrator

• QKA

  • Qualified 401(k) Consultant- QKC

• Project Management Certification – Preferred Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems

• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

• The person requires understanding of the strategic direction set by senior management as it relates to team goals

• Primary upward interaction is with direct supervisor or team leads

• Generally interacts with peers and/or management levels at a client and/or within Accenture

• The person should require minimal guidance when determining methods and procedures on new assignments

• Decisions often impact the team in which they reside and occasionally impact other teams

• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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