Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary:

As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be dynamic, requiring you to analyze problems, collaborate with team members, and implement effective solutions to ensure the smooth operation of software applications. You will also have the opportunity to contribute to discussions and share your insights, enhancing the overall performance of the team.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Analyze and troubleshoot software issues to ensure optimal performance.
• Collaborate with cross-functional teams to enhance system functionality.
• Document processes and solutions for future reference and training.
• Provide training and support to end-users to improve their experience.
• Stay updated with industry trends and best practices to enhance service delivery.

Professional & Technical Skills:

• Required Skill: Expert proficiency in IFS Field Service Management FSM.
• Strong understanding of application support methodologies and best practices.
• Experience with troubleshooting and resolving software issues effectively.
• Familiarity with system integration and data management principles.
• Ability to communicate technical information clearly to non-technical stakeholders.

Additional Information:

• The candidate should have minimum 1 year of experience in IFS Field Service Management FSM.
• This position is based at our Manila office.

Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.