Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Netapp Storage Area Network (SAN) Administration, Netapp Network Attached Storage (NAS) Administration

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Advanced Application Engineer, you will engage in the development of innovative technology solutions tailored for emerging industries and products. Your typical day will involve interpreting system requirements and translating them into detailed design specifications, ensuring that the solutions meet the needs of various stakeholders while adhering to industry standards and best practices. You will collaborate with cross-functional teams to drive projects forward, contributing to the overall success of the organization through your expertise and innovative thinking.

Roles & Responsibilities:

Administer and maintain SAN environments (e.g., Brocade, Cisco MDS).
Configure and support NAS storage solutions for file services (CIFS/SMB, NFS).
Manage Net App FAS, AFF, and ONTAP platforms, including aggregates, volumes, LUNs, and snapshots.
Provision and manage storage for Windows/Linux servers, VMware clusters, and databases.
Integrate Net App storage with cloud services (Azure Net App Files, AWS FSx for ONTAP, GCP).
Deploy and manage hybrid storage architectures using Net App Cloud Volumes ONTAP.
Support storage for virtualized environments and cloud-native workloads.
Configure Snap Mirror, Snap Vault, and snapshots for replication and backup.
Integrate storage with backup platforms such as Veeam, Commvault, or Rubrik.
Support Disaster Recovery (DR) planning and execution, including DR drills.
Monitor storage performance (IOPS, latency, throughput) and capacity utilization.
Use tools like Net App Active IQ, Cloud Insights, and On Command Insight for visibility.
Perform regular health checks and tuning for optimal storage performance.
Manage storage-level encryption, data retention, and access controls.
Enforce storage policies that meet internal standards and external compliance (e.g., GDPR, HIPAA).
Maintain up-to-date documentation of storage topology, runbooks, SOPs, and change logs.
Provide L2/L3 support for storage-related incidents and service requests.
Collaborate with server, network, backup, and cloud teams for cross-domain projects.
1.5+ years of hands-on experience in storage administration.
Strong experience with SAN, NAS, and Net App ONTAP technologies.
Experience in supporting hybrid or cloud-connected storage environments.

Professional & Technical Skills:

SAN Technologies: Brocade, Cisco MDS, Fibre Channel, iSCSI
NAS Protocols: NFS, SMB/CIFS
Net App Technologies: FAS, AFF, ONTAP 9.x, Snap Mirror, Snap Vault, Cloud Volumes ONTAP
Cloud Integration: Azure Net App Files, AWS FSx for ONTAP, Net App Cloud Manager
Storage Monitoring: Active IQ, On Command System Manager, Cloud Insights, Nagios, Solar Winds
Backup Integration : Veeam, Commvault, Rubrik, NDMP-based backups
Virtualization: VMware v Sphere, Hyper-V
Scripting & APIs: PowerShell, Python, Net App REST APIs
Strong troubleshooting and diagnostic skills.
Ability to work independently and as part of a cross-functional team.
Excellent documentation and communication abilities.
Process-oriented with attention to detail and uptime assurance.
Net App Certified Data Administrator (NCDA) – ONTAP
Net App Certified Implementation Engineer (NCIE)
Cisco or Brocade SAN certifications
VMware VCP, Microsoft Azure Administrator Associate (for hybrid/cloud environments)
ITIL Foundation (for process alignment)

Additional Information:

• The candidate should have minimum 3 years of experience in Netapp Storage Area Network (SAN) Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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