Project Role: Packaged/Saa

S Application Engineer:

Project Role Description: Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills: Project Management Office (PMO) Mobilization & Run

Good to have skills: SQL scripting

Minimum 12 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

The Transition Manager will be responsible for end-to-end transition of a SAP S/4HANA Greenfield implementation from the project/hypercare phase to the Application Maintenance (AMS) team. This role ensures knowledge continuity, operational readiness, risk mitigation, and service stability while establishing a robust Run model aligned with agreed SLAs and governance.

Key Responsibilities:

• Transition Planning & Governance
• Define and own the transition strategy and roadmap from Hypercare to AMS
• Establish transition governance, milestones, and success criteria
• Act as the single point of contact between Implementation, Hypercare, AMS, Client, and SI teams.
• Ensure transition aligns with contractual SLAs, OLAs, and support models
• Knowledge Transfer (KT) & Documentation
• Plan, track, and govern end-to-end Knowledge Transfer across functional, technical, and integration streams
• Ensure completeness and quality of:
  -Solution design documents
  -Configuration workbooks
  -Custom developments (RICEFW)
• Interface & integration documentation
  -Security, roles, and authorization artifacts
  -Job scheduling and batch operations
  -Validate KT sign-off from AMS teams
• Operational Readiness
• Ensure AMS team readiness across:
• Incident, Problem, Change, and Release Management
• SAP Solution Manager / ITSM tools
  -Monitoring (AIF, IDoc, CPI, background jobs)
• Define and validate Run Books, SOPs, escalation paths, and support calendars
  -Confirm cutover closure and stabilization metrics before transition exit
• Risk & Issue Management
• Identify and mitigate transition risks (knowledge gaps, unresolved defects, - - tooling readiness)
• Track and manage open defects, known errors, and technical debt
• Ensure clear ownership handover for post-transition issues
• Stakeholder & Communication Management
• Conduct regular transition status reviews with internal and client stakeholders
• Provide clear reporting on:
• Transition progress
  -Risks and dependencies
• Readiness indicators
• Support audits and compliance requirements
• Service Acceptance & Exit
• Drive Service Acceptance Criteria (SAC) and formal transition sign-off
• Ensure stable operations post-handover
• Provide early-life support oversight during initial AMS takeover

Roles & Responsibilities:

Exposure to SAP Solution Manager:

Prior experience in large-scale transformation programs
Accenture delivery or similar global SI experience

Soft Skills:

Strong leadership and coordination skills
Ability to manage ambiguity and multiple stakeholders
Structured, detail-oriented, and outcome-driven
Comfortable working across geographies and teams
Success Metrics
Zero or minimal post-transition critical incidents
Successful AMS readiness sign-off
High stakeholder satisfaction
On-time, on-budget transition execution

Roles & Responsibilities:

• Exposure to SAP Solution Manager
• Prior experience in large-scale transformation programs
• Accenture delivery or similar global SI experience

Professional & Technical Skills:

• Soft Skills
• Strong leadership and coordination skills
• Ability to manage ambiguity and multiple stakeholders
• Structured, detail-oriented, and outcome-driven
• Comfortable working across geographies and teams
• Success Metrics
• Zero or minimal post-transition critical incidents
• Successful AMS readiness sign-off
• High stakeholder satisfaction
• On-time, on-budget transition execution

Additional Information:

• 8–12+ years of SAP delivery experience
• Proven experience managing Project Hypercare AMS transitions
• Strong understanding of SAP functional and technical landscapes
• Experience with ITIL-based service models
• Excellent stakeholder and communication skills

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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