Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: NNM Tools Administration

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

We are seeking an Agentic Manager/ AI Ops engineer to design, manage, and govern AI agent–based systems that operate autonomously or semi-autonomously across business and technical workflows. This role bridges AI strategy, operations, and governance, ensuring agentic systems are effective, safe, aligned with business goals, and continuously improving.

Roles & Responsibilities:

Strong understanding of IT operations, monitoring, and incident management
Own the lifecycle of AI agents (design, deployment, monitoring, optimization)
Define agent goals, boundaries, decision rights, and escalation paths
Manage multi-agent workflows and coordination across systems and teams
Monitor agent performance, behavior, accuracy, and alignment with objectives
Ensure human-in-the-loop controls and override mechanisms are in place
Collaborate with engineering, data science, product, and operations teams
Identify opportunities to replace or augment manual processes with agentic automation
Document agent architectures, decision logic, and operational playbooks

Professional & Technical Skills:

Strong understanding of AI/LLM systems, automation, and workflow orchestration
Experience managing complex systems or autonomous processes
Familiarity with agentic frameworks (e.g., AutoGPT-style systems, Lang Graph, CrewAI, etc.)
Ability to translate business objectives into agent behaviors and constraints
Strong analytical, problem-solving, and systems-thinking skills
Excellent communication and stakeholder management abilities
Integrate AIOps tools with monitoring, ITSM, and DevOps platforms (e.g., Jira, Service Now)

Good to Have:

Scripting knowledge (Python / Shell)
Monitoring & automation certifications (Science Logic / Open Text)

Additional Information:

• The candidate should have minimum 5 years of experience in building agents & AI Ops
• This position is based at our Pune/Bangalore office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.