Skill required: Employee Services

• Employee and Labor Relations

Designation: HR Service Delivery Associate

Qualifications: Any Graduation **Years of Experience:**1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Process incoming requests received through emails, Service Now or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, HR & Payroll team.

• Employee Services

• More into query/case management
  Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.What are we looking for? •Written and verbal communication

• Critical Thinking

• Problem Management

• Provide input into process improvement opportunities and may oversee defining standards for new processes and reusable processes.

• Need to have minimum of 3 plus years of work experience in Leave of Absence
  Prior experience of handling policy discussion calls on FMLA, HIPAA & ADA is a must

• Need to have prior experience with the following applications: Workday & Service Now

• Leave & Absence Administration
  MS Office

Workday & Service Now:

US Regulations on LOA & Accommodation:

Analytical Thinking
Multi Tasking/ Time Mgt
Team Leadership

Teaming and Collaboration:

Result Oriented
" Effective Communication
(verbal & Non verbal)" Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent & referral to general guidelines.

Your expected interactions are within your own team & direct supervisor.

You will be provided detailed to moderate level of instruction on daily work tasks & detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts.

Process incoming service requests received through the Contact Center, Email or Web Portal.

Process employee leave requests, which includes verifying eligibility, tracking leave status, & provide support services to employees on leave
Obtain sufficient information to research & complete the service requests, Key manual entries or answer query from client employees.

Manage workflow of cases effectively & take remedial action or escalate as necessary.

Provide information, advice & guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.

Ensure & maintain the security & confidentiality of client data.
Understanding the detailed functionality of all tools & applications used for Leave & Absence Administration. Understanding the end to end processes of Leave & Absence Administration including Client Policies, State or any governing body s regulation.

Ensuring all SLA requirements are met as agreed with the client.

Ensure that the Team manages their case loads on a day to day basis identifying delays & taking remedial action.

Uses & maintains process maps & all process documentation identifying inputs, outputs, roles & responsibilities of the process.

Participates in OE programs, Process improvement programs.

Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines & send it to the required Stakeholders (Payroll & Benefits Team)Provide appropriate support processes & ensure compliance in adhering to client policies/practices.

Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body & special h&ling procedures.

Required to identify, assess, & resolve complex issues/problems within own area of responsibility & operating largely independently Prioritize own activities & assist team members as needed in order to meet client deadlines & quality standards

Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.