Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: SAP Cloud Application Lifecycle Management (ALM)

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, contributing to the continuous improvement of the systems in place. Your role will require a proactive approach to problem-solving, ensuring that any disruptions are addressed promptly and efficiently, thereby maintaining the integrity of business processes.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and implement improvements as necessary.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Cloud Application Lifecycle Management (ALM).
• Strong understanding of application support processes and methodologies.
• Experience with incident management and problem resolution.
• Familiarity with system monitoring tools and performance tuning.
• Ability to work collaboratively in a team-oriented environment.

The planned todos are:

• Set up and maintain CALM tenant connectivity
• Manage CALM user roles and access rights
• Incident Management
• Maintain CALM knowledge base
• Consulting for DT on CALM services
• Support integration of functionality in CALM
• Implement the first usecases

Core Skill set for Cloud ALM:

Cloud ALM Implementation:

Cloud ALM Operation (Various Monitoring concepts)

Cloud ALM Analytics:

Data Transfer & Migration Knowledge:

Basic Understanding of BTP & Cloud Connector:

System onboarding into Cloud ALM:

External API Awareness:

Solid Knowledge on:

Change Request Management, Retrofit
Focused Build
ITSM / Incident Management
Test Suite (Test plans, test cases, test packages, Test Step Designer)
Monitoring Capabilities
Solution documentation

Additional Information:

• The candidate should have minimum 5 years of experience in SAP Cloud Application Lifecycle Management (ALM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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