Skill required: Trust & Safety

• Workforce Management (WFM)Designation: Workforce Services Senior Analyst

Qualifications: Any Graduation **Years of Experience:**5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.What are we looking for? •Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

• Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc. Roles and Responsibilities: • Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.
• Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.
• Implement data-driven solutions to meet business needs.
• Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.
• Ensure data quality, integrity, and security by implementing data governance policies and procedures.
• • Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.
• Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.
• Implement data-driven solutions to meet business needs.
• Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.
• Ensure data quality, integrity, and security by implementing data governance policies and procedures.
• Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc.

Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

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