Job Title: Service Now Technical Architect / Developer

Location: London, Manchester or Birmingham

Level: Associate Manager & Specialist

Salary: Competitive Salary & Package (Dependent on Experience)

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Note: The above information relates to a specific client requirement

As a team:

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — Service Now, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful Service Now solutions in the world.

The Accenture Service Now Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the Service Now Business Group already have an impressive list of clients who are realising the value of AI and GenAI with Service Now to transform their business.

We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining Service Now partner in the ecosystem.

As a Service Now Technical Lead/Architect or Developer you:

• You can understand business challenges and architect system solutions with Service Now

• You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients.

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.

• You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect

You take time to seek out information about new applications in Service Now and stay up to date on the latest offerings.

• As a member of the Service Now Business Group you will have access to our robust training and certification opportunities.

• Able to identify opportunities to provide additional value to our clients and to work internally with the Service Now account teams to progress.

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

• Technical Architects can expect to manage and lead teams of Service Now Developers in a technical management and mentorship capacity.

• You are someone that is process oriented and prefers order over chaos.

• You are comfortability asking for help from peers and Subject Matter Experts when needed.

• Strong background working with Enterprise Software companies and/or Consulting companies.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services, we are known for.

Closing Date for Applications: 28/02/2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

We are looking for experience in the following skills:

• Knowledge and experience working with Service Now in Development or Technical Architecture capacity.

• Minimum 5+ Service Now CIS certifications

• Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)

• Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services

• Experience integrating Service Now with Cloud Infrastructure (e.g AWS, Azure, GCP)

• Security Clearance is desirable, or the ability to obtain SC clearance is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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