We are seeking an experienced I

T Service Continuity and Availability Lead to drive the transformation of our availability management practices, ensuring our IT services are resilient, reliable, and future-ready. In this role, you will lead the transition from reactive to planned and well-governed availability management, design and maintain dashboards for service visibility, and deliver executive-ready reports and insights. You’ll play a crucial part in onboarding new services and team members, setting clear expectations, and establishing robust escalation processes.

Role Responsibilities:

• Lead the uplift of Availability Management across services, helping move from reactive to planned and well-governed practices
• Design, build and maintain availability dashboards that provide clear visibility of performance, trends and risks
• Produce regular reporting on availability, continuity and capacity, including executive-ready summaries and insights
• Work closely with technical leads and service owners to understand system design, constraints and resilience.
• Support IT Service Continuity planning, including disaster recovery, recovery objectives and testing activities
• Help ensure continuity planning aligns with broader business continuity requirements
• Partner with infrastructure, cloud and application teams to understand current and future capacity demand that impacts continuity and resilience

What is Required:

• ITIL 4 Foundations certification or equivalent practical ITSCM experience; strong familiarity with ITSM tools (Service Now preferred).
• Translate complex technical information into clear, practical language for non-technical stakeholders
• Strong analytical, verbal, and written communication skills, with the ability to influence, negotiate, and build effective relationships at all levels.
• Experience in large-scale enterprise or government environments.

Additional Requirements:Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are clear to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centred around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

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