Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Network Infrastructures

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change and update knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions for junior team members to enhance their skills.
• Monitor and evaluate team performance to ensure alignment with operational goals.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong understanding of network protocols and architectures.
• Experience with troubleshooting network connectivity issues.
• Familiarity with network security practices and tools.
• Ability to implement and manage network monitoring solutions.

Additional Information:

• The candidate should have minimum 7.5 years of experience in Network Infrastructures.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

Roles & Responsibilities:

• 8+ years in IT service delivery and handled multiple customer environments.
• Significant experience of routing and switching protocols (CCNP preferred).
• Significant experience in troubleshooting network issues, end-to-end and user reported issues.
• Significant experience in network operation, migration, and engineering.
• Significant experience with network technologies, including Cisco, HP, Palo Alto, & Aruba – at least 2 of these.
• Good knowledge and hands-on experience of switching protocols STP, Stacking, VSS, VTP, HSRP, TCP/IP, and routing protocols like OSPF, EIGRP, BGP, VPN and DMVPN.
• Exposure on configuration & troubleshooting various tunnel methods like GRE/IPSEC
• Excellent knowledge of Software Defined Network including Palo Alto SD-WAN & Cisco DNAC.
• Good knowledge and hands on experience with Infoblox – DHCP/DNS configuration.
• Design, implement, and support enterprise-level network solutions across on-prem and cloud environments.
• Configure and troubleshoot network protocols such as FTP, TFTP, NTP, SNMP, DNS, DHCP.
• Manage and support Cisco routers and Catalyst switches, including STP, Trunking, Ether Channel, and IOS configurations.
• Administer and maintain F5 Big-IP ADCs (LTM, GTM) – both physical and virtual appliances.
• Configure and manage Palo Alto firewalls and Panorama (M200/M600), including PAN-OS installation and administration.
• Deep involvement in routing protocols such as OSPF, BGP, and MPLS environments.
• Ensure high availability using protocols like HSRP and VRRP.
• Design and manage AWS networking components including VPCs, Direct Connect, Transit Gateway, Private Link, and Route 53.
• Collaborate with cross-functional teams to ensure secure and scalable network architecture.
• Good Understanding of Software defined Network (LAN/WAN)

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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