Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Enterprise Network Operations

Good to have skills: NA

Minimum 12 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

We are seeking an experienced IT Network Manager with strong Site Reliability Engineering expertise to lead our enterprise network operations and ensure our global infrastructure is reliable, scalable, and secure.
This role combines traditional network management with modern SRE practices automation, monitoring, and continuous improvement to maintain high availability and performance for critical business services.

Roles & Responsibilities:

Network Management & Strategy:

Design, implement, and manage enterprise network architecture (LAN/WAN, SD-WAN, wireless, data center, cloud connectivity).
Lead a team of network engineers/administrators, providing technical direction and mentorship.
Define and enforce network policies, security standards, and best practices.

SRE & Reliability Engineering:

Apply SRE principles (SLIs/SLOs/SLAs, error budgets, blameless postmortems) to network operations.
Develop automation for network configuration, provisioning, and incident remediation using tools like Ansible, Terraform, or Python scripts.
Build and maintain advanced monitoring, alerting, and logging systems (e.g., Prometheus, Grafana, ELK/EFK, Datadog).

Operations & Incident Management:

Ensure 24x7 availability of critical network services through proactive capacity planning and redundancy design.
Lead root-cause analysis and implement permanent fixes for incidents.
Partner with security, cloud, and infrastructure teams for seamless operations and change management.

Performance & Cost Optimization:

Track network performance metrics and optimize bandwidth utilization and cost.
Recommend technology upgrades and evaluate new tools for efficiency.

Professional & Technical Skills:

Deep knowledge of routing, switching, firewalls, VPNs, SD-WAN, DNS, load balancing, and cloud networking (AWS/GCP/Azure).
Strong background in automation and Infrastructure-as-Code (Ansible, Terraform, Python, PowerShell, etc.).
Experience implementing SRE practices SLIs, SLOs, monitoring/alerting frameworks, incident response, and continuous improvement. Experience in Optimizing network infrastructure with real-time AI-aided platforms.
Hands-on with network monitoring tools (e.g., Solar Winds, Nagios, Zabbix) and modern observability stacks.

12 years of experience in enterprise networking, including at least 3 years in a managerial/leadership role.
Preferred / Nice to Have
Certifications such as CCNP/CCIE, AWS Advanced Networking, or equivalent.
Exposure to containers/Kubernetes networking and service mesh.
Familiarity with ITIL processes and change management.
Excellent leadership, communication, and stakeholder management skills.

Additional Information:

• The candidate should have minimum 12 years of experience in Enterprise Network Operations including at least 3 years in a managerial/leadership role.
• Bachelor degree in Computer Science, Information Technology, or related field (Master preferred)
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
• Resource needs to be AI Ready.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.