We Are:

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — Service Now, AWS, Azure, Google, and others.  Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture Service Now Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with Service Now to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Accenture’s Service Now practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Learn more about Service Now at Accenture Here:

You Are:

A Service Now Delivery Lead Manager responsible for the successful delivery of Service Now solutions and services in a client consulting environment.

• You’re willing to roll up your sleeves to develop in the Service Now platform for our clients.

• You take time to seek out information about new applications in Service Now and stay up to date on the latest offerings.

• You are someone that is process oriented and prefers order over chaos.

• You are comfortable asking for help from peers and Subject Matter Experts

• Strong background working with Enterprise Software companies and/or Consulting companies.

The Work:

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.

• Manage all aspects of project delivery and solution delivery

• Lead and manage the implementation project team

• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports

• Identify opportunities to provide additional value to our clients and to work internally with the Service Now account teams to progress

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments

• Strong background working with Enterprise Software companies and/or Consulting companies

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

• As a member of the Service Now Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's what you need

• Minimum 5 years knowledge and experience working with or implementing Service Now

• Completed Certification

• Service Now Certified System Administrator (CSA)

• Minimum of 1 Service Now Certified Implementation Specialist (CIS) certifications

• Minimum of 3 years of experience with MS Project

• Minimum of 3 years of experience in Project Management/Delivery or certification in project managment

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points if you have

• PMP or CSM certification

• Strong interpersonal skills, customer centric attitude

• Proven team player and team builder

• Strong organizational and analytical skills

• Familiarity with SaaS deployments and its supporting architecture

• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management

• ITIL V3 or V4 Foundations Certification preferred

Professional Skill Requirements

• Proven ability to build, manage and foster a team-oriented environment

• Proven ability to work creatively and analytically in a problem-solving environment

• Desire to work in an information systems environment.

• Excellent communication (written and oral) and interpersonal skills.

• Excellent leadership and management skills.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range:

California $94,400 to $266,300

Cleveland $87,400 to $213,000

Colorado $94,400 to $230,000

District of Columbia $100,500 to $245,000

Illinois $87,400 to $230,000

Maryland $94,400 to $230,000

Massachusetts $94,400 to $245,000

Minnesota $94,400 to $230,000

New York $87,400 to $266,300

New Jersey $100,500 to $266,300

Washington $100,500 to $245,000

#-FY2

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

What We Believe

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

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Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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