Job responsibilities:

• Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required

• Ensures the desired quality standards are reached by sharing the audit results on a defined frequency

• Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed

• Responsible for confirming, managing and improving compliance with Accenture Quality Framework and/or quality certifications using Accenture methodology

• Develop and maintain quality audit processes/procedures

• Acts as point of contact for updates on knowledge and procedures

• Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification

• Ensure high quality work products and processes,

• Fact based findings followed and provide coaching to operations

• Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices

Job Qualifications:

• Having experience as Quality auditor/Trainer 1-3 years in the sales SMB industry or

• 1 – 2 years' experience in Operations (TL/SME) with excellence quality metrics ➢ Ability to collaborate with other stakeholders such Operation, Training, Policy or Client

• Excellent oral and written communication skills.

• Passion for learning and creative problem-solving.

• Good knowledge of Training strategy and facilitation

• Good knowledge of language of the countries supported is an advantage

• Having experience or certification on quality framework either one (COPC/Lean/Six Sigma/Agile)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.