Job Summary

We are looking for an IT Support professional to provide daily technical assistance across our IT infrastructure. You will handle user‑reported issues, manage service requests, and ensure smooth operation of workstations, applications, networks, and voice systems.

Key Responsibilities

• Troubleshoot end‑user issues related to workstations, servers, networks, mobile devices, and voice systems
• Handle service requests such as workstation setup, upgrades, backup, monitoring, and software troubleshooting
• Support Active Directory, network connectivity, and preventive maintenance activities
• Monitor office phone and VoIP systems to ensure availability and proper functioning
• Coordinate with vendors on hardware repairs and technical support
• Provide timely updates on assigned incidents and escalate issues when necessary
• Collaborate with internal teams, service providers, and third parties to resolve technical problems
• Ensure endpoint security through proper configuration, patching, and compliance
• Participate in process improvement initiatives and may be assigned as a dedicated support engineer
• Support training room setups and network load activities
• Perform any other tasks assigned to meet operational goals

Qualifications

• Bachelor’s degree in Engineering (ECE, Computer, Electrical), Computer Science, or Information Technology
• At least 2 years of experience in IT support or related technical roles
• Knowledge in workstation, server, network, and voice system troubleshooting
• Strong PC hardware troubleshooting skills
• Good English communication and presentation skills
• Familiarity with ISO 20000, ISO 27001, ISO 22301, and IT service management practices
• Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are a plus

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.