We are seeking a skilled and dedicated German speaking Sales Operations Analyst. The ideal candidate will be responsible for managing a variety of contract-related tasks and ensuring the effective administration of contract agreements. Collaborate with stakeholders, handle issues, and provide exceptional customer care.

Key Responsibilities:

· Handle cases related to contract management, order processing, customer care, invoicing and cancellations.

· Manage contractual agreements and ensure compliance with established terms and conditions.

· Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues.

· Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.

· Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively.

· Participate in discussions on new products and integration into standard processes.

· Provide exceptional customer care and manage inquiries across various channels

Skills and Specifications:

· Advanced proficiency in German (B2) and medium proficiency in English.

· Ability to prioritize multiple tasks and maintain professional relationships.

· Good judgment, decision-making skills, and professional appearance.

· Key competencies: adaptability, action-oriented, accountability, drive for results, and collaboration.

· Excellent communication and problem-solving skills.

· Flexibility, adaptability, and enthusiasm with high levels of patience.

· Proficiency in CRM systems and call center software.

· Strong communication skills to build rapport with customers.

· Proven track record in sales operations or customer service preferred.

· Goal-oriented mindset and team player.

Education and Qualifications:

· Minimum of 1 year of experience in customer service and/or complex Backoffice processing.

· Experience in the Telco industry preferred.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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