Project Role: Custom Software Engineer

Project Role Description: Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills: Contact Center Technology Implementation

Good to have skills: Contact Center Technology Capabilities

Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

QA Analyst with experience in testing conversational AI and contact center solutions, with hands-on exposure to NICE Cognigy.AI, virtual agent dialog flows, and NLU configurations. Skilled in functional and integration testing of chatbot and voice bot journeys across digital and telephony channels. Proficient in API testing using tools such as Postman and validating backend integrations via REST/JSON, webhooks, and middleware services. Experienced in test case design, defect management, and regression testing for AI-driven workflows, including validation of intents, entities, fallback handling, and escalation to live agents. Familiar with Agile delivery models and CI/CD pipelines, with the ability to collaborate closely with developers, architects, and business teams to ensure high-quality, production-ready conversational AI solutions.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Conduct testing and debugging of software components to ensure quality and performance.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Contact Center Technology Implementation.
• Good To Have Skills: Experience with Contact Center Technology Capabilities.
• Strong understanding of software development life cycle methodologies.
• Experience with modern programming languages and frameworks.
• Ability to troubleshoot and resolve technical issues efficiently.

Additional Information:

• The candidate should have minimum 2 years of experience in Contact Center Technology Implementation.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.