Project Role: Technology Op

S Support Practitioner:

Project Role Description: Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.

Must have skills: IT Infrastructure Operations

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with established standards and operational methods. You will engage with various teams to ensure seamless operations and contribute to the overall success of technology initiatives within the organization.

Role Summary:

The offshore Infrastructure Operations technical team leader is a hands-on leader responsible for the reliability, security, and performance of core infrastructure platforms: Active Directory & identity, Windows and Linux servers, enterprise storage, backup & capacity, database platforms, and cloud operations. This role drives technical operational excellence for all Eisai infrastructure services hosted on-premises and in the cloud.

This role will be the focal point for escalation associated with Eisai infrastructure services and will need to directly engage with the internal Accenture Operation team and Eisai infrastructure and applications BRM and ITSOs. The candidate needs to have a strong focus in assisting the business through the support and delivery of stable infrastructure solutions and services. It is extremely important that the candidate demonstrate an intimate understanding of core infrastructure services and how these are implemented in Eisai.

Key Responsibilities:

• Technical Leadership & Operation Management

• Primary technical escalation points for infrastructure support personnel (identity, server, storage/backup, DB, cloud).

• Own and co-manage with other tower leads on-call rotations, workload prioritization, resourcing, and ITSM processes.

• Support a culture of reliability, automation, and continuous improvement across all infrastructure services.

• Service Ownership & Operations

• End-to-end co-ownership of services covering availability, performance, capacity, cost, and compliance.

• Maintain and improve runbooks, SOPs, diagrams, and CMDB/asset accuracy ensure change management and release practices meet Eisai and ITIL standards.

• Co-Lead incident management (P1/P2), root cause analysis, and problem management with a focus on MTTR reduction and prevention.

• Active Directory & Identity

• Co-Manage Active Directory Domain Services, Group Policy, DNS/DHCP, OU design, delegation, and tiered admin.

• Oversee and collaborate for Entra ID/Azure AD, federation/SSO, conditional access, privileged identity management (PIM), MFA, and SSO.

• Ensure the proper execution of all Eisai practices impacting infrastructure services for identity lifecycle (joiner/mover/leaver), access reviews, and IGA integrations with security/compliance standards.

• Windows & Linux Server Administration

• Co-Own lifecycle of Windows Server and Linux (RHEL/Ubuntu or equivalent): provisioning, hardening, patching, backup, and performance tuning.

• Standardize builds using Golden Images, templates, and configuration management (e.g., Ansible, and applicable tools).

• Co-Manage endpoint and server patching cadence and vulnerability remediation in partnership with Security.

• Storage, Backup & Capacity Management

• Co-Manage enterprise storage (SAN/NAS/virtualization), file services, tiering, and performance.

• Serve as management escalation for backup/restore, replication, and DR strategy and testing to meet RPO/RTO.

• Run capacity planning and forecasting across compute, storage, and cloud to prevent saturation and optimize cost.

• Database Administration

• Oversee operational DBA functions for platforms such as SQL Server, Oracle, RDS, HANA, etc.

• Ensure backup/restore, high availability (e.g., Always On/Failover Clustering/Replication), patching, and security baselines.

• Collaborate and partner with application teams on performance tuning, schema changes, and upgrade planning.

• Cloud Operations

• Co-Manage operations in AWS (landing zones, governance, identity/IAM, monitoring, backups, networking).

• Drive Infrastructure as Code (Terraform) and automated pipelines for repeatable, compliant builds.

• Assist with the Implementation for cost controls/Fin Ops, tagging standards, and right-sizing for efficiency.

• Security, Compliance & Audit

• Ensure to enforce hardening baselines (CIS, STIG or equivalent), logging, access controls, and key management for all infrastructure services.

• Partner with Security on vulnerability management, incident response, audit readiness, and remediation (e.g., JSOX, GxP, PCI as applicable).

Additional Information:

• The candidate should have minimum 7.5 years of experience in IT Infrastructure Operations.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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