Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Microsoft Intune

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education
Device Management & Intune – Role Skills (Cross-Platform)

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key business applications.

Key Responsibilities:

• Configure and manage Windows 10/11, Android (BYOD), iOS, and macOS devices using Microsoft Intune (Endpoint Manager).

• Create and maintain device enrollment profiles:

• Windows Autopilot

• Android Enterprise (BYOD Work Profile, COPE)

• Apple Automated Device Enrollment (ADE)

• mac

OS MDM enrollment:

• Define and apply:

• Compliance policies (device health, encryption, OS versions)

• Configuration profiles (Wi-Fi, certificates, restrictions, security baselines)

• Endpoint protection policies for Defender Antivirus, Firewall, ASR

• Deploy apps across platforms (Win32, VPP for iOS/macOS, Managed Google Play apps).

• Apply App Protection Policies (MAM) to protect corporate data on unmanaged devices.

• Implement Conditional Access policies for device-based and app-based access control.

Manage Windows Update for Business (WUfB) for patch enforcement and reporting.

• Perform remote actions: wipe, lock, retire, and passcode reset for all supported platforms.

• Use Proactive Remediation scripts and PowerShell for automation and policy enforcement.

• Monitor and troubleshoot device sync, policy deployment, and compliance issues via Intune portal and Endpoint analytics.

• Generate compliance reports and remediation logs, and support ticket escalations through integrated platforms like Service Now.

Required Skills:

• 3+ years' experience with Microsoft Intune / Endpoint Manager

• Strong expertise in managing multi-platform devices (Windows, Android, iOS, macOS)

• Familiarity with Apple Business Manager (ABM), Google Admin Console, and Apple VPP

• Hands-on with PowerShell and Intune proactive remediation framework

• App deployment experience using LOB, Store, VPP, and Win32 packaging

• Working knowledge of Entra ID, compliance, and Conditional Access

• Knowledge of device-specific policy configurations and limitations across platforms

Professional & Technical Skills:

• Must Have Skills: Proficiency in Microsoft Intune.

• Strong troubleshooting skills in application support.

• Experience in cloud-based application support.

• Knowledge of ITIL framework for incident management.

• Familiarity with scripting languages for automation.

Additional Information:

• This position is based at our Bengaluru office.

• A 15-year full-time education is required. Device Management & Intune – Role Skills (Cross-Platform)

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key business applications.

Key Responsibilities:

• Configure and manage Windows 10/11, Android (BYOD), iOS, and macOS devices using Microsoft Intune (Endpoint Manager).

• Create and maintain device enrollment profiles:

• Windows Autopilot

• Android Enterprise (BYOD Work Profile, COPE)

• Apple Automated Device Enrollment (ADE)

• mac

OS MDM enrollment:

• Define and apply:

• Compliance policies (device health, encryption, OS versions)

• Configuration profiles (Wi-Fi, certificates, restrictions, security baselines)

• Endpoint protection policies for Defender Antivirus, Firewall, ASR

• Deploy apps across platforms (Win32, VPP for iOS/macOS, Managed Google Play apps).

• Apply App Protection Policies (MAM) to protect corporate data on unmanaged devices.

• Implement Conditional Access policies for device-based and app-based access control.

Manage Windows Update for Business (WUfB) for patch enforcement and reporting.

• Perform remote actions: wipe, lock, retire, and passcode reset for all supported platforms.

• Use Proactive Remediation scripts and PowerShell for automation and policy enforcement.

• Monitor and troubleshoot device sync, policy deployment, and compliance issues via Intune portal and Endpoint analytics.

• Generate compliance reports and remediation logs, and support ticket escalations through integrated platforms like Service Now.

Required Skills:

• 3+ years' experience with Microsoft Intune / Endpoint Manager

• Strong expertise in managing multi-platform devices (Windows, Android, iOS, macOS)

• Familiarity with Apple Business Manager (ABM), Google Admin Console, and Apple VPP

• Hands-on with PowerShell and Intune proactive remediation framework

• App deployment experience using LOB, Store, VPP, and Win32 packaging

• Working knowledge of Entra ID, compliance, and Conditional Access

• Knowledge of device-specific policy configurations and limitations across platforms

Professional & Technical Skills:

• Must Have Skills: Proficiency in Microsoft Intune.

• Strong troubleshooting skills in application support.

• Experience in cloud-based application support.

• Knowledge of ITIL framework for incident management.

• Familiarity with scripting languages for automation.

Additional Information:

• This position is based at our Bengaluru office.

• A 15-year full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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