• Clinical Operations Support Utilize client specific guidelines and protocols to perform the following:

• Review patient messages from defined work pools. Respond to inbound questions. Reroute messages to the appropriate client department for timely resolution when applicable.

• Follow client policies and procedures to verify quality and consistency. Others Follow and comply with all applicable regulatory federal and state regulatory requirements. Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department. Support regulatory by knowing, understanding, correctly interpreting, and accurately applying state requirements.

• Responsible for Reporting known or suspected data disclosures on the day of discovery to a Team Lead or Manager. Performance Management Maintains active USRN Licensure. Responsible to notify Team Lead, Manager, and/or Compliance Department immediately of any expiration or change in status of active USRN licensure. Does not perform clinical duties unless active licensure is documented and on file within the PMO department. Adheres to production and quality metrics.

• USRN New York State License 480 hours Verbal/Written and interpersonal Communication Critical Thinking Attention to details Analytical Customer/patient centric

• Bachelor of Science Nursing (BSN) degree Holds current and unrestricted US Registered Nurse (RN) license in state of New York New York. A minimum of three (3) months of prior working experience as a Registered Nurse in a clinical setting required.

• Three months is equivalent to 480 hours of working experience as an RN. Working experience as an RN means holding an active RN license and providing direct patient care in a clinical setting. Clinical setting includes inpatient hospital, outpatient hospital or community clinic (excludes hotel nurse, school, airport, transport, or company nurse.

• Requires copy of JD from employer and requires internal CVE (clearance via exception). 6 months prior BPO experience or a minimum of 6 months prior working experience as a RN in a clinical setting.

• Excellent written and verbal communication skills in English For voice accounts, must pass US Berlitz B2 level or Versant score of 58 or any language proficiency equivalence. Proficiency in basic computer knowledge with the ability to learn additional computer programs.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.