Project Role: Technology Architect

Project Role Description: Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

Must have skills: Contact Center Technology Implementation

Good to have skills: NA

Minimum 12 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).

Roles & Responsibilities:

• Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
• Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
• Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
• Architect scalable designs considering GCP quotas, regions, and failovers

Professional & Technical Skills:

• Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
• Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
• Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
• Architect scalable designs considering GCP quotas, regions, and failovers

Good to Have:

• Implement CI/CD automation using Cloud Build or GitHub Actions
• Drive cost optimization and GCP quotas/limits management
• Extract usage insights using Big Query, Looker Studio, and analytics tools

Additional Information:

• The candidate should have minimum 12 years of experience in Contact Center Technology Implementation.
• Google Cloud Professional Cloud Architect / Developer.
• A 15 years full time education is required BE or B Tech.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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