Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Service Desk Management

Good to have skills: Service Desk Voice Support, No Technology Specialty

Minimum 0-2 year(s) of experience is required

Educational Qualification: a Bachelors degree
b Good to have ITIL technical certification

Summary:

As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.

Roles & Responsibilities:

• Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.
• Maintain exceptional communication skills to keep our world-class systems running.
• Collaborate with cross-functional teams to ensure timely resolution of client issues.
• Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage.

Professional & Technical Skills:

• Must To Have Skills: Service Desk Management.
• Good To Have Skills: Service Desk Voice Support.
• Strong understanding of IT operations and support.
• Experience with incident management and problem management.
• Excellent communication and interpersonal skills.

Additional Information:

• The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
• The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions.
• This position is based at our Mumbai office.

a Bachelors degree
b Good to have ITIL technical certification

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.