Summary:

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Key Responsibilities:

1 to 2years of experience in Technical Production
Minimum 1-year experience in handling Audio / Video devices to manage event production
Excellent communication skills, with neutral accent
Excellent written communication skills with email etiquette
Fundamental Technical know-how on system trouble shooting
Ready to learn new technologies

Technical Experience:

Should be able coordinate and supervise all aspects of a production event, from the creative to the administrative
Should be able to oversee and take care of all elements of pre-production, production, and post-production work
Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group
Technologist to respond to the Customer queries predominantly through Voice Interaction and through email, chat.

Additional Skills:

Unified Communication and Collaboration Operations:

Unified Communication and Collaboration Implementation:

Good to have Video Conferencing infrastructure knowledge/experience

Professional Attributes:
Excellent verbal and written communication skills
Customer handling skills and good interpersonal skills
Ability to take complete ownership of the tasks
High level of initiative and innovative ideas
Positive Attitude towards work
Ability to work as Team
Work independently with minimal assistance

Additional Information:

-Any degree 15 years of Full-time education

Project Role:

SW/Application Tech Support Practitioner

RRN No RRN00016966

Role Type New:

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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