Project Role: Infra Tech Support Practitioner

Project Role Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: Network Infrastructures

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

The Full Stack Security Network Engineer is responsible for the operations and management of DDI infrastructures. This role specializes in DDI platforms and next-generation firewalls. The engineer leverages automation, scripting, and AI-aided observability tools, including Agentic AI frameworks to ensure resilient, secure, and efficient network operations across multi-vendor and multi-cloud environments.

Roles & Responsibilities:

• Operate, monitor, and maintain DDI network infrastructure.
• Manage and support cloud networking environments (Azure, AWS, GCP), including cloud-native network controls and integrations.
• Administer DDI platforms such as Infoblox and/or Bluecat, ensuring reliable DNS, DHCP, and IPAM services.
• Operate and manage any next-generation firewall platforms, supporting robust security and policy enforcement.
• Continuously monitor, troubleshoot, and optimize network infrastructure using AI-aided observability and management tools.
• Automate network operations and routine tasks using scripting languages (Python, Ansible, or similar) and orchestration platforms.
• Apply Agentic AI frameworks to enhance network observability, automation, and self-healing capabilities.
• Ensure compliance with networking best practices and organizational policies.
• Provide technical support and guidance to team members, clients, and stakeholders.

Professional & Technical Skills:

• Proficient in core routing and switching.
• Experience with cloud networking (Azure, AWS, GCP).
• Hands-on experience with DDI platforms (Infoblox, Bluecat).
• Experience with next-generation firewall platforms.
• Experience in automation and scripting (Python, Ansible, or similar).
• Experience with AI-aided network observability and management tools.
• Understanding of Agentic AI frameworks for network operations.
• Ability to troubleshoot complex network incidents and infrastructure issues.
• Excellent communication and collaboration skills.
  Certifications (Required/Preferred):
• Infoblox Certified Network Professional
• Bluecat Certified Professional
• Certified Cloud Network Engineer (Azure, AWS, or GCP)
• Next-Gen Firewall Vendor Certification (e.g., Palo Alto, Fortinet, Cisco, Juniper)
• PCEP Certified Entry-Level Python Programmer
• Red Hat Certified Specialist in Ansible Network Automation (EX457)

Additional Information:

• The candidate should have minimum 4-5 years of experience in DDI Operations Support and deployment.
• This position is based at our Bangaluru/Pune/Gurgaon office.
• A 15-year full-time education is required.
• Resource needs to be AI Ready.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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