Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Microsoft Intune

Good to have skills: NA

Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education
Skill: M365
Capability: Client Delivery & Operations
Role: SW/Application Tech Support Senior Specialist
Role Description: Support Exchange Online and Azure AD to support Accenture clients.

Must Have Skills:

• In-depth knowledge of Exchange Mail flows, Transport Rules, Retention Policies, RBAC, auditing and EOP filtering.
• Good understanding on PIM, Conditional Access, Risk Policies and MFA configuration on Azure AD.
• Knowledge on Cloud App Security to investigate alerts and configure policies.
• Good understanding of DLP, ATP, E-Discovery, AIP.

Good To Have Skills:

• Must have been gained experience in a production environment.
• Should be able to interact fluently with clients and with users on escalated tickets.
• Strong team management and organization/technical delivery skills.

Key Responsibilities:

• Work as an SME and help the team on technical issues.
• Regular Interaction with client and provide summary/report of issues and achievements.
• Ensure zero surprise escalations from client. The Lead needs to ensure local management is aware of any potential escalations.
• Assist in Tier 2/3 support activities for production operations of office 365.
• Lead technical projects through design, build, test and deploy phases.
• Ensure that any scheduled downtime on production server is logged prior to the downtime commencing.
• Try to implement and initiate as much automation as possible to reduce the overall efforts and focuses on documenting.
• Administrational tool development and maintenance as needed.
• Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team.
• Manage services using supplier and the client implemented ITIL processes and practices.
• Responsible for technically complex break fix issues from L3 and above, including Severity 1 incidents, outages, change, problem tickets & root cause analysis.

Technical Experience:

• Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment.
• Must needed Tools: Office 365 and Azure AD.
• Work with third-party vendors / professional services and in-house developers as necessary.
• Well versed with security aspects and maintain system security as per industry standards.

Professional Attributes:

• Should have experience in team management.
• Review and recommend improvements within existing technical environment.
• Strong ITIL Process knowledge.
• Strong analytical, troubleshooting, and problem-solving skills.
• Work in shifts (24x7) and out of hours evenings, nights, weekends, and public holidays if required.

Educational Qualification:

• Higher Level Qualification in a technical subject is desirable.
• Any Microsoft Certification.

Additional Information:

• The candidate should have minimum 2 years of experience in Microsoft Intune.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.