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Customer Success Management Analyst with German (SAS)

Accenture

Customer Success Management Analyst with German (SAS)

Accenture

·

On-site

·

Full-time

·

3d ago

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Join our Microsoft Cloud sales team and help businesses move to the cloud! You’ll connect with new customers, show them the value of Microsoft solutions, and help them find the right fit for their goals.

THE WORK:

  • Connect with key business and technical decision makers during customer conversations, removing technical blockers and promoting upselling and cross-selling.

  • Present Microsoft Cloud solutions that align with each client’s business needs.

  • Provide clear technical overviews and accurate pricing guidance.

  • Support customers with solution demos, evaluations, and feasibility checks.

  • Stay up to date with the latest Microsoft and competitor cloud technologies.

  • Participate in training sessions delivered across the global or EMEA teams.

  • Meet and exceed sales and revenue goals.

  • Drive Customer Engagement and Solution Growth, by:

  • Connecting with key business and technical decision-makers to assess organizational needs, propose the most suitable Microsoft solutions, and demonstrate their strategic value while providing technical guidance with the goal of increasing deal size and revenue per win

  • Gathering insights into clients’ businesses and leveraging existing architectural approaches to drive opportunity growth through upselling and cross-selling.

  • Understanding and assessing customers’ business environments and resulting needs to propose the most customer-centric solutions within a specific Solution Area focus; integrating security into customer discussions to identify potential up-sell and cross-sell opportunities.

  • Showcasing Microsoft solutions to customers through demos, evaluations, and tailored offers.

  • Positioning Microsoft solutions favorably against competitors.

  • Collaborating internally with CLM teams on account planning, reviews, joint calls, and solution updates.

  • Engaging with DAS and Partners on co-sell referrals and handovers.

  • Participating in pipeline review meetings and driving engagement on top deals.

HERE’S WHAT YOU’LL NEED:

  • Advanced proficiency in Inside Sales

  • Advanced proficiency in Sales Pursuit Management

  • A minimum of 1 year of experience in relevant related skills

  • Language(s) Required: German and English - minimum level C1 required.

  • Microsoft certificates are good to have (required to do it in a fast pace after joining)

WHAT’S IN IT FOR YOU?

  • Hybrid work: 3 days office/2 days home, Office located in Warsaw

  • Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.

  • Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.

  • Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.

WHAT WE OFFER?

  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

  • A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

  • Employee Assistance Program - legal, financial, and psychological consultations.

  • Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

  • Paid employee referral program.

  • Private medical care, life insurance.

  • Access to the My Benefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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About Accenture

Accenture

Accenture

Public

Let there be change.

10,001+

Employees

Dublin

Headquarters

Reviews

4.0

10 reviews

Work Life Balance

3.5

Compensation

4.0

Culture

4.2

Career

4.1

Management

4.0

75%

Recommend to a Friend

Pros

Great learning and development opportunities

Supportive and collaborative work environment

Good career growth and networking opportunities

Cons

Need to be proactive in finding projects

Long hours during busy periods

Very competitive environment for advancement

Salary Ranges

33 data points

L2

L3

L4

L5

L6

L2 · Customer Success L2

0 reports

$26,045

total / year

Base

$10,418

Stock

$13,023

Bonus

$2,605

$18,232

$33,859

Interview Experience

6 interviews

Difficulty

2.7

/ 5

Duration

14-28 weeks

Offer Rate

17%

Experience

Positive 0%

Neutral 50%

Negative 50%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical/Task-Based Interview

4

Final Interview

5

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Case Study