Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

As a Sales Support Analyst within the Quote to Order team, you will be responsible for leveraging process and tools expertise to meet/exceed the sales team members needs related to sales orders and contracts. You will troubleshoot and assist with contracts (researching, analyzing and resolving Salesforce CPQ (Configure, Price, Quote) related issues for the sales organization) in response to requests from Sales while proactively identifying improvements. A primary focus will be to ensure incoming Tier 1 tickets and support calls are reviewed and/or resolved or escalated to appropriate Support team members.

Some of your day-to-day responsibilities will include:

• Act as SME for special projects and for others on the team as needed. The expectations would be to properly communicate day to day actuality and provide insight into areas that could use improvement.

• Generate comprehensive and visually appealing reports to communicate key insights to stakeholders.

• Develop and maintain, as needed ad-hoc reports to support sales leadership in making informed decisions.

• Serve as escalation point for others on the team to solve for trends and/or specific complex scenarios. Complex scenarios include, but not limited to: breaking standard processes, needing to work around existing tool structure and one-off requests.

• Work individually and as a team to complete tasks from high volume, multichannel queue of incoming requests for CPQ system errors, large contract building, pilot programs, CPQ workarounds, and any requested projects for boundary partners as directed from team leadership.

• Analyze and research previous, customer-specific contract details and any existing higher level governing agreements to inform recommendation on pricing, volume and discounting that balances Sales/End Customer expectations with Cox Auto standards and guidelines.

• Collaborate with cross-functional support teams, including billing, contracts, data governance, etc, to gather relevant data and insights.

• Timely resolution to internal customer requests via pre-determined SLAs.

• Stay up to date on changes happening throughout the organization that impact go to market strategy.

Job Qualifications

Required:

• High School Diploma

• English Proficiency: C1

• 2+ years of relevant experience, ideally in a sales/business operations role, or equivalent combination of education and experience

• Salesforce CPQ (Configure, Price, Quote) experience

• Experience working in a multi-channel support environment (phone, chat, and email)

Preferred:

• Bachelor's Degree

• Ability to create sales opportunities and quotes

• Ability to read, interpret and explain contractual information

• Ability to work in a team-based environment and demonstrate initiative to work independently with minimal supervision

• Solid analytical skills with a propensity to uncover data discrepancies

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.