Project Role: Program/Project Management Lead

Project Role Description: Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

Must have skills: Business Operation Management

Good to have skills: NA

Minimum 12 year(s) of experience is required

Educational Qualification: 15 years full time education

Job Summary:

The Manager – Business Operations is responsible for the day-to-day operation of Innovation Hub spaces and stakeholder visits, ensuring operational readiness, coordination, and execution excellence. This role supports governance, platform operations, reporting, and financial hygiene, enabling consistent, high-quality client and leadership experiences.

Key Responsibilities:

• Innovation Hub Space Operations

• Manage daily operations of Innovation Hub spaces, studios, and shared areas.

• Ensure spaces are visit-ready, compliant, and operationally sound.

• Coordinate with Workplace, Technology, Branding, and Facilities teams to resolve issues and support space readiness.

• Track space utilization and operational risks.

• Stakeholder & Client Visit Execution

• Own end-to-end execution of stakeholder and client visits, including scheduling, space allocation, coordination, and experience flow.

• Act as the primary operational point of contact for visiting teams and internal stakeholders.

• Ensure visit details, agendas, and outcomes are accurately captured in enterprise platforms.

• Platform Operations & Reporting

• Drive adoption and data hygiene for Visit and Space Management platforms.

• Prepare dashboards and operational reports for leadership reviews.

• Track KPIs related to visits, utilization, and operational performance.

• Financial & Administrative Support

• Support budget tracking, invoice processing, and expense governance.

• Assist with business cases, funding requests, and utilization reporting.

• Ensure adherence to financial and compliance guidelines.

• Continuous Improvement

• Identify operational gaps and improvement opportunities.

• Support rollout of new tools, processes, and SOPs.

• Maintain documentation and operational playbooks.

• Relationships

• Internal: Innovation Hub Leadership, Workplace, Technology Projects, Branding, Finance, Business Operations, Sales teams

• External: Vendors supporting hub operations

Qualifications:

• 12–15+ years of experience in Operations, PMO, or Business Management roles

• Strong execution, coordination, and stakeholder management skills

• Experience working with operational systems, dashboards, and reporting

• Strong communication and problem-solving skills

• Career Level Expectations

• Manages work independently within defined scope

• Delivers predictable, high-quality execution

• Escalates risks and issues with clear recommendations

• Supports leaders with accurate data and insights

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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