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Junior IT Quality & Reporting Analyst (ITIL / Service Management)

Accenture

Junior IT Quality & Reporting Analyst (ITIL / Service Management)

Accenture

·

On-site

·

Full-time

·

3d ago

WHO WE ARE

Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.

Accenture globally has ranked 4th on the Great Place to Work® World’s Best Workplaces™.

Delivery Excellence Team is responsible for implementing Accenture methodology, security, and quality assurance processes across Accenture Danubia projects. The team also supports leadership with different kinds of reports covering wide scale of KPIs.

The position we are offering is strongly focused on quality assurance (QA), information security and business continuity and their implementation towards our projects (internally) or clients (externally), reflected via internal reporting process. You will learn and provide consultations in frameworks/models like **ITIL, SOC1 and ISO20000 (Service Management System). **The role emphasizes reporting, analytical thinking, effective communication, and multitasking. If you enjoy working with Excel, data, this is the right place for you!

YOUR MISSION:

  • Learn & provide expertise in Methodology, QA & Security in order to meet Accenture standards

  • Advise projects about project management processes

  • Manage project records in Accenture internal tools

  • Set up new projects towards Accenture standards

  • Perform regular Internal QA & Security Audits

  • Deliver regular reports to management (QA & Financial focus)

  • Control fulfillment of KPI targets and continuously clarify possible variances

  • Analyze and interpret data to support business decisions

  • Communicate with colleagues across 5 locations (Slovakia, Czech Republic, Hungary, Romania, Bulgaria)

WHO YOU ARE

  • Bachelor’s or Master’s degree in Project management, Information Technology, Economic/Mathematic studies or related field

  • Knowledge of English language proficiency at advanced (C1) level AND Slovak language at Mastery level (C2)

  • Strong knowledge of Microsoft Office (Excel, PowerPoint, Word)

  • Interest in becoming internal auditor in Project Management, Quality and Security fields

  • Proactive with can-do-attitude

  • Focus on details, precise delivery, logical reasoning

  • Solid planning and organizing, ability to see the big picture

  • Interest in project and process management in IT

GET IN CONTACT:

Any questions? Then please send an email to your recruiter nikoleta.kollarova@accenture.com

We look forward to receiving your application!

WHAT’S IN IT FOR YOU?

Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1350 € depending on your professional and personal qualifications in the required areas.

Flexibility:

  • Flexible working arrangements (time & place of work)

Recognition:

  • Guaranteed paid overtime or overtime vacation
  • German language bonus up to 400€ monthly/gross depending on language proficiency and level of seniority
  • Flexible Benefit System - budget to be spent on services of your choice
  • Competitive bonus structure
  • Refer-a-Friend – get a bonus in the employee referral program
  • Loyalty rewards

Future:

  • Wide range of trainings and expert lectures
  • Regular performance review and career growth possibilities
  • Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
  • Employee share purchase plan

Family & Health:

  • 3 extra days off
  • Sick leave salary compensation (up to 100%)
  • Home-office equipment
  • Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
  • Employee assistance services (professional psychological, financial and legal help)
  • Multisport card
  • Contribution to special vision correction appliances
  • Life and disability group insurance
  • Sport vouchers for children’s sport activities and children camps

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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About Accenture

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Reviews

4.0

10 reviews

Work Life Balance

3.5

Compensation

4.0

Culture

4.2

Career

4.1

Management

4.0

75%

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Pros

Great learning and development opportunities

Supportive and collaborative work environment

Good career growth and networking opportunities

Cons

Need to be proactive in finding projects

Long hours during busy periods

Very competitive environment for advancement

Salary Ranges

33 data points

L2

L3

L4

L5

L6

L2 · Business Analyst L2

0 reports

$63,830

total / year

Base

$25,532

Stock

$31,915

Bonus

$6,383

$44,681

$82,979

Interview Experience

6 interviews

Difficulty

2.7

/ 5

Duration

14-28 weeks

Offer Rate

17%

Experience

Positive 0%

Neutral 50%

Negative 50%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical/Task-Based Interview

4

Final Interview

5

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Case Study