Skill required: Marketing Operations

• Operations Management

Designation: Delivery Lead Associate Director

Qualifications: Any Graduation **Years of Experience:**18 to 28 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
Formalize delivery plans for the service delivery operations(s) with service group delivery leadership.

• Ensure execution of delivery work across one or more service delivery operations.

• Deliver efficiencies through standard processes and synergies.

• Manage supply and demand, service quality and processes to meet delivery expectations, always looking for methods of improvement.

• In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results.

• Proactively improve client and customer relationships through extensive contact, while working with Client Account and Account Delivery Team leadership.

• Deliver agreed scope of services while achieving profitability improvements and productive gains.

• Manage and reduce costs on standard offerings, assets, technologies, licenses and facilities.

An area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements.
Implement standard service level agreement (SLA) and other financial/operational metrics.

• Support the achievement of targets on contract controllable income (CCI) and cost-to-serve.

• Support estimate at completion (EAC) adjustments (if required).

• Achieve year on year efficiencies in conjunction with the delivery service providers.

• Designs and drives Program/Capability ownership, Stakeholder management and collaboration.What are we looking for? Review and contribute to creation of financial reports and supporting documentation for funders as outlined in funding agreements by projects.

• Ensure operations teams are aware of expectative and business needs.

• Assure successful service delivery

• SLA achievement and high level of customer satisfaction.

• Collaborate with Sr. management to create strategies for improved client account management as well as growth and other opportunities.

• Working with the client and operations teams to identify and manage service improvement activities.

• Certified in PMP, Agile, Scrum, Six Sigma

• Assists or leads in developing supplier/vendor/sub-contractor strategy for service delivery operations.

• Awareness of CX products

• Understand and implement tools which would lead to efficiency gains

• Manage recruiting, staffing, pyramid mix, utilization and capacity of staff to optimize balance between cost and delivery targets.

• Resolve performance issues with delivery leadership.

• Responsible for improving delivery and both supporting and assisting in the creation of strategic initiatives for clients partnering with the different teams within Accenture.

• Client account management, operations management, delivery management

• Fluent in oral and written English skills (will have direct contact with clients).

• Proven leadership skills.

• Ability to motivate others to achieve goals and deadlines.

• Conflict resolution and negotiation skills to balance customer s needs and goals with company s strategies and goals.

• Skilled at delegating tasks to others.

• Generation of clear and functional reports for both supervisors and peers (both technical and non-technical).

• At least 10 years of experience leading Software Development with emphasis in web / front-end technology based delivery.

• Expertise in Digital Content Publishing.

• Extensive experience working with global teams and offshore/nearshore production

• At least 15 years of experience in Client Management and relationship-building.

• The ability to lead a complex project/program in which new services/tools are used or created.

• Recognize issues and opportunities and initiate proper action to solve or take advantage of them.

• Monitor and devise methods of improvement for overall performance and services. Roles and Responsibilities: •This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of Accenture

• It requires development and execution of strategy to achieve key business objectives in area of responsibility

• Interaction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical matters

• Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments

• Decisions have a major and lasting impact on areas outside of own responsibility

• Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

• Please note that this role may require you to work in rotational shifts

• Ensuring customer satisfaction by acting as the escalation point for any problems or concerns from project and delivery managers, as well as clients.

• Responsible for all services including incident and change management.

• Drive optimization of delivery of standard solutions within area(s) of expertise.

• Address performance issues across the service delivery operations, create operational approach and implement continuous improvement.

• Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc.

• Participate in account quality review process and engage appropriately in the Accenture Quality Assurance program.

• Review and validate the standard solutions/models for new deals, and take responsibility for their successful execution/completion.

• Tracking duties and deliverables from several project managers and their respective projects.

• Responsible for career management of service delivery operations staff (training, engagement, mentoring, succession planning and annual performance process).

• Lead service delivery strategy and execution.

• Act as subject matter expert supporting teams and applying deep expertise and knowledge.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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