Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Microsoft 365

Good to have skills: Workplace Technology Solutions, Project Resource Management

Minimum 5 year(s) of experience is required

Educational Qualification: BTech Degree Preferred

Summary:

As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your deep product knowledge to accurately define and interpret client issues, and designing effective solutions using your exceptional communication skills.

Roles & Responsibilities:

• Act as the primary interface between the client and the system or application, providing ongoing support and ensuring the smooth functioning of systems.
• Use your deep product knowledge to accurately define client issues and interpret them to design effective solutions.
• Provide exceptional communication skills to keep world-class systems running smoothly.
• Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system performance.
• Stay updated with the latest advancements in Microsoft 365 and Workplace Technology Solutions to provide the best possible support to clients.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft 365.
• Good To Have Skills: Experience in Workplace Technology Solutions and Project Resource Management.
• Strong understanding of system or application support and troubleshooting.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and ability to design effective solutions.

Additional Information:

• The candidate should have a minimum of 5 years of experience in Microsoft 365 support and troubleshooting.
• The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional support to clients.
• This position is based at our Gurugram office.

BTech Degree Preferred:

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.