Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Business Requirements Analysis

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Key responsibilities

a Conducting research and analysing data to develop models – and suggest methods for ISA Automation team to improve their practices and processes.
b Solve existing business problems and/or better achieve project goals.
c Oversee the implementation of new technology and systems

Technical Experiance

a At least 4 years of relevant experience
b Active contributor to a cross-functional team, collaborating with Reporting Analytics in other regions to drive improvement in the overall analytical support
c Strong reporting and analytical skills, ability to manage and analyze large and complex data sets
d Strong technical, analytical, problem-solving, and organizational skills and perform with a high level of accuracy
e Having a fair Idea of Microsoft BOT framework
f Analyzing data and logging defects through the defects management system and tracking to closure
g Experience with presenting findings and clearly communicating complex information to a variety of audiences
h Experience with analyzing, translating and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
i Ability to quickly adapt and learn new programs and skills

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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