Roles and Responsibilities:

Key responsibilities include but aren’t limited to:

• Respond to requestors inquiries by ticketing system within the SLAs stablished.

• Responsible for the resolution of assigned cases following the business rules.

• Response for the follow-up of assigned cases until final resolution is reached.

• Response for maintaining the system of record updated, tracker updated.

• Response for proactive analysis and update the records in the system and tracker.

Preferred Qualifications:

• At least 2 years of experience in Sales support.

• Good communication skills and overall competence.

• Ability to work on complex cases by following a well-defined process with multiple steps.

• Facilitate good customer service culture amongst team members

• Evaluate and assess service delivery performance metrics

• Language(s) Required: English + Korean / Japanese (depending on role/location)

• Ability to read write and converse fluently in Korean/ Japanese

• Ability to connect with stakeholders and communicate effectively in Korean/Japanese Language

• Ability to handle escalations and respond in Korean Language (TOPIK 6)

• Monitor progress and make adjustments as and when needed.

• Timely response to all stakeholders via email/ chat

• Responsible to ensure follow up on assigned cases until final resolution is achieved

• Focus on service excellence and high quality customer service

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.