Project Role: Custom Software Engineer

Project Role Description: Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills: Servicenow Tools Administration

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As Senior ServiceNow DevOps resource provide ongoing technical support and maintenance of production and development systems as well as responsible for developing and implementing applications and workflows on the Service Now platform.

Roles & Responsibilities:

Develop integrations between Service Now and other enterprise systems using REST, SOAP, and other relevant technologies.

Required active participation/contribution in team discussions.

Contribute to providing solutions to work-related problems.

Perform L2 and L3/ intermediate and advance level troubleshooting.

Maintain and update documentation for systems and software products.

Collaborate with cross-functional teams to resolve technical issues.

Work closely with IT teams, business stakeholders, and other Service Now professionals to align solutions with organizational goals.

Provide post-implementation support, troubleshooting, and maintenance of the Service Now platform.

Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.

Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.

Professional & Technical Skills:

4+ years of experience in Service Now development or similar engineering roles.

Proficiency in Service Now platform development, including scripting (JavaScript, Glide Script) and Service Now APIs.

Strong experience with Service Now modules (e.g., ITSM, ITOM, VA, etc.).

Experience with Service Now s integration technologies (REST, SOAP, JSON).

Familiarity with Service Now development tools such as Flow Designer, Studio IDE, and Update Sets.

Understanding of Service Now architecture, data model, and best practices.

Experience with Service Portal design and development.

Experience in developing custom applications.

Excellent communication and teamwork skills.

Service Now Certified Developer (CAD) Certification.

Additional Information:

Service Now Certified Implementation Specialist (CIS) ITSM/ITOM Certification.

Experience with version upgrades.

15 years of full-time education is mandatory

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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