Job Responsibilities:

The level 1 support service would consist of the following functions:

• Log Incidents/ Service Requests

• Perform Initial Incident Triage (validate category/ confirm required data /seek further data from End users as required)

• Perform Level 1 analysis/ investigation/ initial troubleshooting/ resolution (where possible)

• Assign unresolved tickets to appropriate resolver teams for further incident resolution

• Assigning ticket to IT Service Provider via IT Service Management Tool

Skill Requirement:

• Bachelor’s degree from Computer Science, Computer Engineer, Information Technology, or related field

• 0-2 years of experience in helpdesk, IT support, or technical support role

• Experience with debugging and troubleshooting techniques

• Ability to analyze complex technical issues, incoming work and identify root causes/trends

• Enjoy or be familiar with dynamic environment

• Excellent written and verbal communication skills

• Strong collaboration and teamwork skills

• Critical thinking and problem-solving abilities

• High attention to details and follow through

• Fresh graduates are welcome to apply

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