Key Responsibility:

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client;
• Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
• Facilitate the operational Change Request (CR) process;
• Build team succession and make it effectively;
• Provide a holistic view of service delivery to the client;
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team;
• Initiate and own continuous improvement projects within area of his/her responsibility;
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Operation Excellence

• Work with OE support team ;
• Sound Operations management experience (including SLA management);
• Basic contractual / change management knowledge;
• Client interaction skill;

Problem Solving

• Experience in managing unstructured problems
• Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
• For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.

Project Management

• Attendance to meeting and reviews based on defined MOS system;
• Support SDL achieve the cost control within budget;
• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
• People developer, build up team succession and keep the delivery continuously;
• Client communication, build up the relation and expectation management;
• Innovation at work, and focus on client value creation;
• Take ownership

Qualifications:

• Degree in Accounting with at least 1 year of relevant experience
• Fluent Japanese, English skills including Business Writing and communication
• Familiar with F&A outsourcing operation,
• Rich client facing experience, good at communication with client
• High responsibility and dedication on work
• Overtime may be required during peak periods
• Non-standard hours may be required

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

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