About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com

We are seeking experienced professionals to join our team in as a Service Now Developer. The role involves working in a fast-paced environment, collaborating with cross-functional teams, and managing multiple projects simultaneously.

Responsibilities:

• Design, develop, and customize Service Now applications and modules.

• Create and configure workflows, business rules, UI policies, client scripts, and other platform components.

• Develop custom applications and integrations using Service Now's scripting languages (e.g., JavaScript, Glide API).

• Perform regular platform upgrades and patches to ensure optimal performance and security.

• Troubleshoot and resolve technical issues related to the Service Now platform.

• Integrate Service Now with third-party tools and systems using APIs, web services, and other integration methods.

• Develop and maintain data integrations between Service Now and other enterprise systems.

• Work closely with business stakeholders to gather and analyze requirements.

• Collaborate with IT teams, project managers, and other developers to deliver solutions that meet business needs.

• Conduct unit testing, system testing, and user acceptance testing (UAT) for developed solutions.

• Create and maintain technical documentation, including design specifications, user guides, and training materials.

• Follow Service Now development best practices and coding standards.

• Ensure compliance with ITIL processes and organizational policies.

Qualification

Required Skills and Qualifications:

• Proficiency in Service Now development, including scripting (JavaScript, Glide Script, etc.).

• Experience with Service Now modules such as ITSM, ITOM, HRSD, CSM, or Sec Ops.

• Knowledge of web technologies (HTML, CSS, XML, REST/SOAP APIs).

• Familiarity with ITIL processes and frameworks.

• Strong problem-solving and analytical skills.

• Excellent communication and collaboration abilities.

Preferred Qualifications:

• Service Now certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).

• Experience with Agile or Scrum methodologies.

• Knowledge of database concepts and SQL.

**Additional Requirements:Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are **Australian Citizens with an active baseline security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

#LI_GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement