Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be filled with dynamic problem-solving, collaborating with team members, and ensuring the smooth operation of software interfaces and APIs. You will also have the opportunity to contribute to discussions and share your insights to enhance the overall service delivery.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in troubleshooting and resolving application issues in a timely manner.
• Collaborate with cross-functional teams to enhance system performance and user experience.
• Document and maintain records of issues and resolutions for future reference.
• Provide training and support to team members and stakeholders as needed.
• Stay updated with the latest industry trends and technologies to improve service delivery.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Software Product & Platform Interface & API Engineering.

• Additional Must To Have Skills: Proficiency in Platform Partner Ecosystem Enablement

• Required: Proficient in Spanish Language.

• Strong understanding of software development life cycle and methodologies.

• Experience with API design and integration.

• Familiarity with troubleshooting tools and techniques for software applications.

• Ability to work collaboratively in a team-oriented environment.

Additional Information:

• The candidate should have minimum 1 year of experience in Software Product & Platform Interface & API Engineering.
• This position is based at our Manila office.

Minimum 1 year(s) of experience is required

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
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