About the Role

We are looking for a Tech Support Analyst to provide day‑to‑day IT support across workstation, network, server, voice, and endpoint services. You will troubleshoot technical issues, manage service requests, coordinate with vendors, and ensure smooth IT operations for end users.

What You’ll Do

• Provide technical support for workstation, server, network, voice systems, and mobile devices
• Handle service requests: workstation setup, upgrades, backups, monitoring, and break‑fix activities
• Support Active Directory, connectivity issues, VoIP/phone systems, and preventive maintenance
• Coordinate hardware repairs and vendor engagement
• Escalate unresolved incidents and collaborate with internal teams and third‑party providers
• Ensure endpoint security, patching, and configuration compliance
• Participate in process improvements and may act as a dedicated support engineer when needed

Qualifications

• Bachelor’s degree in Engineering (ECE, Computer, Electrical), Computer Science, or IT
• Minimum 2 years of experience in IT support or related roles
• Skills in workstation/server/network/voice troubleshooting and PC hardware
• Good English communication skills
• Knowledge of ITSM and standards (ISO 20000, ISO 27001, ISO 22301)
• Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are an advantage

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.