Skill required: Employee Services

• Employee and Labor Relations

Designation: HR Service Delivery Associate

Qualifications: Any Graduation **Years of Experience:**1 to 3 years Language - Ability: Spanish

• Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.
Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactions
Receives requests from employees via the client’s ticketing tool.
Reviews all input to ensure data is compliant with company practices.
Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.
Analyzes output report to ensure data has been processed accurately, address errors with employees and initiates corrective action.
Deliver qualitative output and meet expected standards
Adhere to SLAs, KPIs, CPIs set by Client
Deliver all services in Spanish language
Ability to take calls (Contact Center), with good language and V&A skills

• Employee Services
• More into query/case management
  Spanish resources only

What are we looking for? •Adaptable and flexible

• Problem-solving skills
• Detail orientation
• Results orientation
• Strong analytical skills
  NA Roles and Responsibilities: Performs data entry in Human Resources systems, tracking tools and client specific tools
  Proofs data entry generated within immediate team to ensure quality of deliverables
  Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities
  Researches and resolves data entry, discrepancies
  Reads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilities
  Participates in cross-functional training to fulfill team backup responsibilities as assigned
  Refers customers to self-service options as applicable (systems, reports, etc.)
  Participates in process improvement planning
  Identifies and escalates complex issues to supervisor
  Provides operational statistics as requested
  Completes special projects as assigned
  Supports and sustains positive work environment that fosters team performance through own work and behavior
  Is receptive to performance feedback and works on improving

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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