Project Role: Application Tech Support Practitioner

Project Role Description: Deliver Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.

Must have skills: Infrastructure Service Management

Good to have skills: Incident Management

Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Tech Support Practitioner, you will engage in the delivery of Information Technology Infrastructure Library service operations processes. Your typical day will involve managing and coordinating various ITIL processes, ensuring that incidents are resolved efficiently, changes are implemented smoothly, and configurations are maintained accurately. You will also focus on problem management and release management, contributing to the overall stability and performance of IT services.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation and communication of process changes and updates.
• Support the team in identifying areas for process improvement and efficiency.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Good To Have Skills: Experience with Incident Management.
• Strong understanding of ITIL frameworks and best practices.
• Experience in managing service requests and incidents effectively.
• Ability to analyze and resolve technical issues in a timely manner.

Additional Information:

• The candidate should have minimum 2 years of experience in Infrastructure Service Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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